| 1 |
Current 2.1-star mobile app ratings damaging brand perception |
Fast-track new app development; interim web app solution; proactive customer communication |
| 2 |
Limited IT resources for concurrent platform enhancement and BAU support |
COMPESO deployment team support; phased rollout to manage workload; external contractors |
| 3 |
Multi-cinema coordination for consistent F&B menu and pricing |
Centralized menu management system; regional flexibility within guidelines |
| 4 |
Kitchen hardware requirements for express pickup implementation |
Equipment audit; phased hardware investment; leverage existing infrastructure where possible |
| 5 |
Analytics gap - no current F&B online performance data |
Build baseline metrics from pilot; implement comprehensive analytics from day one |